Only Have 5 Star Reviews on Facebook but Shows Multiple 1 Star Reviews and Rating Is Below 5 Stars

Facebook recently introduced new updates for Business Pages.

The main goal of the newly redesigned pages is to provide easier ways for people to collaborate with local businesses on social media.

Co-ordinate to Facebook's VP of Local, Alex Himel, Over one.6 billion people around the world are connected to a small concern on Facebook. And starting from August 2018 Facebook is making new changes to Facebook Business organisation Pages to aid more people connect with local businesses.

One of the main updates is the further evolution of the characteristic Recommendations that is an evolved version of the Facebook reviews system.

Every bit stated in the official update, Facebook is making Recommendations from the business'southward community more helpful:

'People utilize Recommendations to enquire their communities where to get, where to eat, or where to shop. We're making those Recommendations more prominent on Pages.'

We are all aware that reviews and recommendations are extremely important for any visitor'due south reputation.

And positive reviews or 5-star reviews from previous customers are becoming a new aqueduct to build trust among potential customers.

What is very interesting is that 1 in 3 Facebook users are using the platform to find reviews and recommendations.

In this post, we are publishing everything you need to know about this new feature, how information technology will affect your Facebook presence, and how to make the well-nigh out of it.

This is why you need to pay attention to these updates and go on reading what is changed and how to make the most out of Facebook Recommendations.

Facebook reviews are becoming Recommendations

This new feature is already rolled out and businesses will take the chance to see new reviews pattern on their Facebook Folio. The main change of the system is that the Recommendations option is integrated within the reviews and all recommendations that were previously given by customers or other Facebook users volition be also listed in this Reviews/Recommendations section.

Manage Your Facebook Recommendations

Display social reviews, boost trust and increase conversions on your website.

This ways that recommendations are not only the opinions given by customers direct on the business organization'southward Facebook folio only too when people respond to their friends when they look for a recommendation on Facebook.

Note: The former Facebook reviews are safety and sound, and your Facebook Page will proceed to display all previous reviews that y'all've generated.

What's inside this guide:

Master benefits of the new Facebook recommendations
How the new Facebook rating score is calculated
How to get Facebook reviews tab
How to go out a review on Facebook
How to report a recommendation
How to get more Facebook reviews
How to embed Facebook reviews on your website

How are Recommendations different from Reviews?

Well, there are differences:

Location – The Recommendations appear on the upper-correct side,, and Reviews appear on the left-hand side (if not hidden).
Reach – Reviews are visible to whatsoever Facebook user. With Recommendations, you tin limit the reach and get in more personal.
Format – Reviews have star ratings and comments. Recommendations accept only comments.
Reactions – Anyone tin can comment and like a Review, just only people in the person's network can annotate and like a Recommendation.
Specifics – People can recommend a specific concern feature (cull a tag that best describes their recommendation) and share a photograph, and Reviews don't have such an option.

So, the bottom line is:

The tab is called "Reviews"
The feature is called "Recommendations"

Main benefits of the new Facebook Recommendations

The changes in the reviews system to recommendations are providing more options for customers to give their opinions about a certain concern. Here are some of the benefits:

Increase reach with Recommendations

Your Facebook Page score will be reflected across Facebook and especially at places where customers brand relevant decisions, such as Maps.
Recommendations are discoverable across Facebook when people are searching for, or talking most your business. The best thing is that Facebook will prove start the recommendations provided by the closest friends which will empower the purchasing decisions and bring greater trust

Post photos about the concern

This option was non previously enabled in the reviews section. Now, if y'all tag the business in the comments section when a friend asks for a recommendation, you have the option to also postal service gifs or photos. The absurd thing is, that all these posts will be displayed in the Recommendations section of the business organisation'due south Facebook Page as client reviews.

The best, mobile form for leaving a recommendation has the option to upload a photo from the phone and publish it together with the text.

Note: The graphic symbol limit for a desktop recommendation is 25 and for mobile is 50.

Tag Facebook Recommendations

When a client leaves a recommendation directly on the Facebook page, they will have the selection to cull a tag that best describes their recommendation. These Facebook tags piece of work similar hashtags for businesses and the Facebook arrangement generates them based on words used in the past reviews.

Here is an case of how the tags are displayed when you try to add together a recommendation on mobile:

How the new Facebook rating score is calculated

Equally outlined in the official Facebook aid centre, the overall Facebook Page score is calculated as follows:

A Page'south rating is based on multiple sources, such equally the reviews and Recommendations people share about business Pages on Facebook.

Or just click the help icon below the average score in the Reviews tab, as shown below:

How to activate Facebook Recommendations

If you lot've already activated the Reviews tab then you don't demand to change anything. Please annotation that the Recommendations are a replacement of the Reviews tab and the procedure to actuate it is the same as before.

If yous however don't accept activated the Recommendations on your Facebook Page here is how to go the Facebook reviews tab:

Log in to your Facebook account and go to your business Facebook page
Navigate to the'Settings' section on your left-mitt side
Click'Templates and Tabs'
Find the review tab named'Reviews' in the listing of tabs and activate it

How to recommend a business on Facebook

This process is the 1 that has the biggest change.

To recommend a business on Facebook, y'all will need to open the business organisation's Facebook Page that you lot want to recommend.

Please note that previously, at that place was an choice to 'Write a review' and select the review score from ane-five. Now yous do not actually exit a review for the business organisation just yous are recommending it. You lot accept only two recommendation options, to select 'Yes' or 'No' which means you want to recommend the business or not. Simple as that.

Hither are the steps for how to leave a Facebook review:

Click the Reviews/Recommendations tab
Click 'Yes' to recommend the Page
Write your recommendation and if you utilise mobile upload a photo along with the recommendation text
Y'all tin can also choose a tag such equally neat service, amazing staff or similar
Click Postal service

Additionally, you tin can recommend a business by leaving a annotate by tagging a business organisation'due south Facebook Page when some of your Facebook friends ask for a Recommendation.

And this tutorial is very important for business concern owners who want to become more reviews so they can explicate this step-by-step process to their customers on how to navigate tit their Facebook Page reviews tab and how to recommend their business organisation.

How to study a Recommendation

Most of the online reviews platforms such equally Google, TripAdvisor, and Yelp allow an option to written report negative reviews that a concern wants to be removed or delegated from their business listing or Facebook page in the case of Facebook reviews.

Like to the previous choice for reporting reviews, now this option is too available and you can written report a Recommendation that violates Facebook'southward Customs Standards.

To exercise this, just follow the steps:

Go to the recommendation that yous want to report and click the three dots in the top right corner
Select "Find support or study Recommendation"
Choose the topic and click "Submit"

In this relation we recommend reading the following web log mail:

Read more: How to Respond to Negative Facebook Reviews >>

How to get more Facebook recommendations

if you are a business and starting out with Facebook recommendations, getting the first batch is very important to boost your trust in this social media network.

The simple steps on how to get more Facebook reviews are the following;

Send emails to customers with a link to your Facebook reviews section
Print QR codes on menus or flyers with the link to the reviews tab
Embed a 'Review us on Facebook' button on your website
Add Facebook reviews bluecoat on your website
Create Facebook ads with your reviews

And for more accomplish and greater appeal of your Facebook reviews, y'all tin can embed them on your website. Read the department below and check the complete guide on Facebook reviews.

How to embed Facebook recommendations on your website?

With the evolution of the Facebook reviews organisation, you can utilize a platform such every bit EmbedReviews to help you generate the new recommendations posted on your Facebook Folio.

The system automatically generates the 'Aye' recommendations and also the 'No' recommendations, that you tin display on your website with a simple embeddable code.

Feel gratuitous to try EmbedReviews, and showtime managing your Facebook Recommendations.

I hope this article volition assist you improve your Facebook presence and if you have any thoughts, feel gratuitous to reach out.

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